Privacy Policy

Personal Data Protection Law

Company Name: Balubaid Holding Group

The term “Balubaid Holding Group” or “us” or” the company “refers to the trade name of Balubaid Holding, whose headquarter is in Jeddah operating under commercial registration (CR) number (4030065553) and its address is Postal Box 6055 Al Murtadi, Al Naseem, Jeddah 23236, Saudi Arabia.

 

We value the privacy of our customers; therefore, we are committed to protecting their personal data in accordance with the Personal Data Protection System (“PDPL”) in Saudi Arabia and other applicable data protection regulations.

 

Reasons for Collecting and Using Your Personal Data

The company processes your personal data for the following reasons:

  • Providing products and services you require.
  • Implementing activities such as marketing campaigns,
  • Communicating with you about your account or transactions.
  • Improving our services and your experience as a valuable customer.
  • Conducting market research and analysis.
  • Compliance with legal obligations

Personal data collected and used by the company

 

The main types of personal data collected and used by the company include:

 

  • Information required to purchase our products and services (such as: name, email address, national address, telephone number, date of birth, nationality, sex, salary details, employer, identity number).
  • Data necessary to use our services, websites, or apps (e.g. cookies and usage data).
  • Information exchanged during communication with you (e.g. customer support requests and feedback).

How The Company Collects Your Personal Data

The company collects personal data through the following channels:

  • When you become our customer and use our offers.
  • When you submit forms via our website, apps, email, regular mail or phone calls to the call center.
  • Through your direct posts and interactions with us on social media platforms
  • When you visit our showrooms
  • When you register and visit one of the company exhibitions or showrooms
  • When you participate in contests or promotional offers
  • When subscribe to newsletters or promotional messages

Data Retention Period

 

The company shall retain Customer’s personal data for the period of service and thereafter without restricting the duration to a specified period, unless the Customer requests that “the right to use his personal data be revoked”.

In this case, some personal data resulting from the transaction between the customer and the company will be retained, which may require certain circulars, regulations, decisions or regulations to retain the customer’s data for a specified period, including the conditions set out in Article (18) of the Personal Data Protection Policy.

 

Data Protection and Disclosure

 

The company place the highest priority on protecting your data and use appropriate regulatory and technical measures to safeguard it from unauthorized disclosure or unlawful processing.

 

The company may share or disclose your personal data in the following cases:

 

  • We may share your data with our affiliated companies and subsidiaries, in which case we will require those affiliates to honor the maintenance of this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • We may share or transfer your personal data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • We may share Your personal data with our business partners to offer you certain products, services or promotions.
  • We may disclose your personal data for any other purpose only with your consent.
  • We may disclose your personal data in compliance with any judicial order, law or legal procedure, including response to any government or regulatory request.
  • We may disclose your personal data to preserve the company’s rights arising from any contracts signed between the customer and the company
  • We may disclose your data If the company considers that disclosure is necessary or appropriate to protect the rights, property or safety of the Company, its customers or others, this includes exchanging information with other companies and institutions for the purposes of fraud protection and credit risk reduction.

 

Your Rights as a Customer

As the company customer, you have the following rights, subject to legal, regulatory restrictions:

  • The right to information about the purpose and type of personal data the company holds about you.
  • The right to obtain access and get a copy of your data
  • The right to correct, complete, or update your personal data
  • The right to request total elimination of your Personal Data held by the company when such Personal Data is no longer needed. The total elimination process of the data is conducted in accordance with the methods specified by the company from time to time.

 

Kindly, do not hesitate to request an access to, modify, or delete your personal data, however, you may file a complaint request, by emailing dpo.corp@balubaid.com.sa

 

Changes to Privacy Policy

  • The company may periodically update its Privacy Policy to reflect changes in the practices or legal requirements. When updates occur, we will notify you via email and/or a prominent notice on our Service before changes come into effect.
  • We encourage you to review this document regularly to stay informed about how we protect your information. By continuing to use our Service after changes become effective, you acknowledge and agree to the updated Privacy Policy.

All changes are immediately valid and effective upon they are posted on our company’s websites.

 

Links to Other Sites

Our website may contain links to third-party sites with separate privacy policies. These sites are not under our control, and we are not responsible for their privacy practices.

 

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